ROB TOWNSEND ~ LEADERSHIP QUALITIES ~ UP THE ORGANIZATION ~ 1970

~ PYPFB ~ Protect Your People From Blame

~ LPFI ~ Let People Feel Important

~ GA ~ Give Advice

~ BHO ~ Be Hands-On

~ CTARFYP ~ Constantly Think About Rewards For Your People

~ SMALO ~ See Mistakes As Learning Opportunities And Not As Punishable Offenses

~ HAOD ~ Have An Open Door

~ BCWTWITW ~ Be Comfortable With The Workers In Their Workplaces

~ HNPF ~ Have No Private Facilities

~ FOCV ~ Focus On Company Values

~ TTAAL2OPITCWAALAQTBL ~ Think There Are At Least 2 Other People In The Company Who Are At Least As Qualified To Be Leader

~ RFBITCAAW ~ Regarded From Below In The Company As A Winner

~ PFW ~ Promotes From Within

~ NTPG ~ Narrows The Pay Gap

~ RP ~ Reads People

~ PFLOM ~ Promotes Few Layers Of Management

~ HASS ~ Has A Small Staff

~ DTTBPBPSP ~ Develops Top To Bottom Performance-Based Profit Sharing Plan

~ INN ~ Is Not Nepotistic

~ UNPM ~ Uses No Policy Manual

~ AM ~ Admits Mistakes

~ CO ~ Comforts Others

~ C ~ Credible

~ C ~ Consistent

~ PETEOM ~ Prefers Eyeball-To-Eyeball Over Memos

~ HUP ~ Honest Under Pressure

~ PROGJ ~ Proven Record Of Good Judgment

~ KTB ~ Knows The Business

~ KTKOPTMTBT ~ Knows The Kind Of People That Make The Business Tick

~ GWTTITH ~ Goes Where The Trouble Is To Help

~ SGAABOEANAEII ~ Sees Growth As A Byproduct Of Excellence And Not An End In Itself

~ KWAHTFP ~ Knows When And How To Fire People

~ HNS ~ Has No Secrets

~ HALEA ~ Has A Low Expense Account

~ S-‘T’-AL ~ Says – “Thanks” – A Lot

~ GCWIID ~ Gives Credit Where It Is Due

~ ATB ~ Accepts The Blame

~ M ~ Modest

~ DWAIJ ~ Delegates Whole And Important Jobs

~ CUP ~ Comfortable Under Pressure

~ TPON ~ Trusts People Over Numbers

~ DDWWN ~ Does Dog Work When Necessary

~ KNOTP ~ Knows Names Of The People

~ V ~ Visible

~ ST ~ Simplifies Things

~ LAL ~ Laughs A Lot

~ P ~ Persistent

~ H ~ Humble

~ D ~ Decisive

~ O ~ Objective

~ T ~ Tough

~ H ~ Humourous

~ A ~ Available

~ I ~ Inclusive

~ TOOP ~ Tough On Own Performance

~ POTWOCP ~ Proud Of The Work Of Company People

~ CT ~ Common Touch

~ GL ~ Good Listener

~ HAPO ~ Has A Plain Office

~ KP ~ Keeps Promises

~ ATRP ~ Able To Read People

~ I ~ Informal

~ SF ~ Straight Forward

~ I ~ Integrity

~ RO ~ Respects Others

~ GHAFF ~ Gives Honest And Frequent Feedback

~ TOOD ~ Tolerant Of Open Disagreement

~ F ~ Fair

~ E ~ Effective

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