MARY GRAY + SIDDHARTH SURI ~ GHOST WORK ~ 2019

~ TSWT-PCCMGFTTAGWAM-RPAUI-CMPFT-TCAPL ~ The Same Way That – Poker Chips Can Make Gamblers Forget That The Are Gambling With Actual Money – Representing People As Unique Indentifiers – Can Make Programmers Forget That – Their Code Affects People’s Lives

~ HIANFTE-TD-GW-WMTMM-SHMTD-A-STPUPOJP ~ Hypervigilance Is A Necessity For Top Earners – Those Doing – Ghost Work – Who Make The Most Money – Spend Hours Monitoring Their Dashboards – And – Scrolling Through Pages Upon Pages Of Job Postings

~ APD-GW-MW-FIS ~ All People Doing – Ghost Work – Must Weather – Fluctuating Income Streams

~ WE ~ Weaponized Ignorance

~ HITL-AI-IT-D-HZ-FCTSGWHAIWMUTWR-SOTECBCUTL-TCITBTSIF-B-EIA-PF-RTA-EB-OT-GWE ~ Humans In The Loop – Appear Interchangeable – In This De-Humanized Zone – Few Companies That Sell Ghost Work Have Any Idea Who Makes Up Their Workforce Ranks – Some Of This Erasure Can Be Chalked Up To Logistics – The Crowd Is Too Big To See Individual Faces – But – Erasure Is A – Purposeful Feature – Rather Than An – Errant Bug – Of The – Ghost Work Economy

~ TA-LR-WA-O-DP-MNWT-K-O-CTM-AIW ~ There Are – Legal Reasons – Why An – On-Demand Platform – Might Not Want To – Know – Or – Care Too Much – About Its Workers

~ IIHTIHNHHBITGSO-AI ~ It Is Hard To Ignore How Necessary Humans Have Become In The Growing Shadow Of – AI

~ SFAFELR ~ Shielded From A Formal Employers Legal Responsibilities

~ WYWHNC ~ When Your Work Has No Category

~ MWOEC ~ Murky Waters Of Employment Classification

~ TA-HADO-ETLP ~ Technological Advancement – Has Always Depended On – Expendable Temporary Labor Pools

~ CL-TITFOABPL-HFS-A-ITFCOV ~ Contingent Labor – Tucked In The Folds Of A Busy Production Loop – Hidden From Sight – And – Impossible To Fully Credit Or Value

~ SB-T-WWCL-O-TS-SELR ~ Some Believed – That – Workers Were Costly Liabilities – Outsourcing – Temporary Staffing – Soon Everyone Looked Replaceable

~ TGEWNLDBBS ~ The Global Economy Was No Longer Driven By Building Stuff

~ AC-A-T-HC-O-GW ~ Algorithmic Cruelty – And – The – Hidden Costs – Of – Ghost Work

~ ID-A-I-UC ~ Indifferent Design – And – Its – Unintended Consequences

~ TBOAAWTWFAR-WIADDTMPM-HTUCOEA ~ The Benefit Of Allowing Any Worker To Work For Any Requester – Which Is A Design Decision That Most Platforms Make – Has The Unintended Consequence Of Eroding Accountability

~ T-BOTC-UTFOC-B-N-IFSOTPDGW-MWHZRISHTTAATAPFTW

~ The – Burden Of Transaction Costs – Used To Fall On Companies – But – Now – It Fall Squarely On The People Doing Ghost Work – Most Workers Have Zero Recourse If Something Happens To Their Account And They Aren’t Paid For Their Work

~ H-SA-F ~ Hypervigilance – Spun As – Flexibility

~ IR-FAAM-WCFAF-WTBOCDAN ~ In Reality – Flexibility Is A Myth – Work Comes Faster And Faster – Workers To Be On Call Day And Night

~ IALOG-SA-A ~ Isolation And Lack Of Guidance – Spun As – Autonomy

~ IMC-PDGWALTTODTNTIAOOAJ-I-AAQMRIADTCAWTJ ~ In Most Cases – People Doing Ghost Work Are Left To Their Own Devices To Navigate The Ins And Outs Of A Job – Indeed – Asking A Question May Result In A Delay That Costs A Worker Their Job

~ TDGWBTCOLHTNNOTTBATWC-A-THNCTAQOGFFR ~ Those Doing Ghost Work Bear The Costs Of Learning How To Navigate Not Only The Task But Also The Work Culture – And – They Have No Chance To Ask Questions Or Get Feedback From Requesters

~ NGPWTFOH-SA-M ~ Not Getting Paid When Technical Failure Or Hustle – Spun As – Malfeasance

~ PWDO-DJSAWHFBCARPS ~ People Who Design On-Demand Job Sites Assume Workers Have Fast Broadband Connections And Reliable Power Sources

~ OWSCTBUAWCOGP ~ One Wrong Step Can Totally Blow Up A Worker’s Chance Of Getting Paid

~ GP-CBTHPOTJ ~ Getting Paid – Can Be The Hardest Part Of The Job

~ NBIP-NIC ~ No Boss Is Perfect – Neither Is Code

~ O-DW-HLAT-PAWFE ~ On-Demand Workers – Have Little Access To – Protections Associated With Formal Employment

~ SS-OWETOI-ACPAHORS ~ Statistics Show – Once Women Earn Their Own Income – A Country’s Prosperity And Health Outcomes Rise Steadily

~ O-DW-C-AWARIC-OOTP ~ On-Demand Work – Cuts – Anyone Without A Reliable Internet Connection – Out Of The Picture

~ OOTMCWPMTENOWM-I-TSCAC ~ One Of The Most Common Ways People Make The Economic Necessity Of Work Meaningful – Is – Through Social Connections And Camaraderie

~ TBTR ~ Talking Back To Robots

~ TKOSATPOC ~ The Kindness Of Strangers And The Power Of Collaboration

~ MJ-POAFC-B-YHTIYDE-TPWAU ~ Most Jobs – Pay Only A Few Cents – But – You Hope That If You Do Enough – The Pennies Will Add Up

~ WCTOSATPSFTPTWO-S-TC-TRTTCIOTBTP-TGTWD-A-PSSTOA ~ Workers Collaborate To Overcome Social And Technical Problems Stemming From The Platforms They Work On – Specifically – They Collaborate – To Reduce The Transaction Costs Imposed On Them By The Platforms – To Get The Work Done – And – Provide Social Support To One Another

~ RCA ~ Reimagining Collective Action

~ W2.0 ~ Watercooler 2.0

~ TKACOWHOA-A-A-TDEMVI-Y-M-GWP-SDTDI ~ The Kindness And Collaborations Of Workers Helping One Another – Are – Arguably – The Digital Economy’s Most Valuable Ingredient – Yet – Most – Ghost Work Platforms – Seem Determined To Delete It

~ NSCEWNF-C/V/R/F-WDBTWAWTP ~ No System Can Erase Workers’ Need For – Connection / Validation / Recognition / Feedback – Without Damaging Both The Worker And What They Produce

~ RTR-WC-PD-MWTCT-‘S’-TFTW ~ Rather Than Resist – Worker Collaboration – Platform Designers – Might Want To Consider Taking – “Scafolding” – Tips From The Workers

~ TDBL-PW-TWLGF-IN-AGONEO-O-DS ~ The Double Bottom Line – Prioritize Workers – Treating Workers Like Ghostly Figures – Is Not – A Given Or Necessary Element Of – On-Demand Services

~ SAABS ~ Scaffolding As A Business Strategy

~ CASOA ~ Creating A Seal Of Approval

~ WWANITCOAO-DSD-TPSAEWNAWAJ-LB-TT-TP-A-TP-DTW ~ When Workers Are Not Intentionally The Center Of An On-Demand Service’s Design – The Platform Strips Away Everything We Now Associate With A Job – Leaving Behind – The Task – The Pay – And – The Person – Doing The Work

~ A-V-HL-IA-FD ~ Automation – Vs – Human Labor – Is A – False Dichotomy

~ GW-ARNFO-CP-TC-TSAPOS-W-HI ~ Ghost Work – A Relatively New Form Of – Computing Power – That Combines – The Speed And Precision Of Software – With – Human Ingenuity

~ WFMRT-O-DPAJS-TA-B/D-OLM-TCO-H-OBSOTM ~ We First Must Recognize That – On-Demand Platforms Aren’t Just Software – They Are – Bustling / Dynamic – Online Labor Markets – That Consist Of – Humans – On Both Sides Of The Market

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