CHRISTINE PEARSON + CHRISTIEN PORATH ~ THE COST OF BAD BEHAVIOR ~ TOP TEN THINGS A FIRM SHOULD DO TO CREATE A CIVIL WORKPLACE

~ SZTE ~ Set Zero-Tolerance Expectations

~ LITM ~ Look In The Mirror

~ WOTBIEYO ~ Weed Out Trouble Before It Enters Your Organization

~ TC ~ Teach Civility

~ TEAMHTR~ Train Employees And Managers How To Recognize And Respond To Signals

~ PYETTGALC ~ Put Your Ear To The Ground And Listen Carefully

~ WIO-HI ~ When Incivility Occurs – Hammer It

~ TCS ~ Take Complaints Seriously

~ DMEFPI ~ Don’t Make Excuses For Powerful Instigators

~ IIPDI ~ Invest In Post-Departure Interviews