CHRISTINE PEARSON + CHRISTIEN PORATH ~ THE COST OF BAD BEHAVIOR ~ TOP TEN THINGS A FIRM SHOULD DO TO CREATE A CIVIL WORKPLACE

~ SZTE ~ Set Zero-Tolerance Expectations

~ LITM ~ Look In The Mirror

~ WOTBIEYO ~ Weed Out Trouble Before It Enters Your Organization

~ TC ~ Teach Civility

~ TEAMHTR~ Train Employees And Managers How To Recognize And Respond To Signals

~ PYETTGALC ~ Put Your Ear To The Ground And Listen Carefully

~ WIO-HI ~ When Incivility Occurs – Hammer It

~ TCS ~ Take Complaints Seriously

~ DMEFPI ~ Don’t Make Excuses For Powerful Instigators

~ IIPDI ~ Invest In Post-Departure Interviews

CHRISTINE PEARSON + CHRISTINE PORATH ~ THE COST OF BAD BEHAVIOR

~ TACFBB ~ There Are Costs For Bad Behavior

~ WIGUIHATTSFFAW ~ When Incivility Goes Unnoticed, It Has A Tendency To Spread Fast, Far, And Wide

~ MTEOIACOBB ~ Managing The Effects Of Incivility Also Costs Organizations Big Bucks

~ EWEATEMEPC ~ Employees Who Endure A Toxic Environment May Experience Personality Changes

~ SPASDTEITTPTIFFTGAFTUE ~ Some People Are So Desperate To Escape Incivility That They Put Themselves Into Free Fall To Get Away From The Uncivil Environment

~ SOLRPSTOS ~ Sooner Or Later Rude People Sabotage Their Own Success

~ BBEYOA-DATYHAAROYC ~ Began By Evaluating Your Own Actions – Don’t Assume That You Have An Accurate Reading Of Your Civility

~ CIABN-IAWWMR ~ Civility Isn’t About “Being Nice” – It’s About Working With Mutual Respect

~ RYT-EIYCCTOBYCCYA ~ Reframe Your Thinking – Even If You Can’t Change The Offender’s Behavior, You Can Change Your Attitude

~ PWCHALH ~ Preoccupation With Civility Has A Long History