KELLY MCDONALD ~ HOW TO MARKET TO PEOPLE NOT LIKE YOU ~ 2011

~ YCRACYDU ~ You Can’t Reach A Customer You Don’t Understand

~ GOAREYCATG ~ Go Online And Read Everything You Can About The Group

~ A/A/A-T-L/L/L ~ Ask / Ask / Ask – Then – Listen / Listen / Listen

~ LTC ~ Listen To Complaints

~ WDTN? – TYPOSO ~ What Do They Need? – Tweak Your Product Or Service Offerings

~ OR ~ Operational Readiness

~ MYSACSF-LTMABD ~ Make Your Sales And Customer Service Friendly – Little Things Make A Big Difference

~ OF ~ Operational Friendliness

~ FCNAME ~ Friendliness Costs Nothing And Means Everything

~ CADAMI ~ Create A Database And Maintain It