ABIGAIL SELLEN + RICHARD HARPER ~ THE MYTH OF THE PAPERLESS OFFICE ~ 2002

~ ISTTMIPRAHAT-TMPNTPI ~ It Seems That The More Information People Receive And Have Access To – The More People Need To Print It

~ SOPIAEBCIFMO ~ Storage Of Paper Is An Even Bigger Cost Issue For Many Organizations

~ TRIFO-H-INTGROPFIOS-BTHSMTUTOWP-ATWIWPPAR ~ The Real Issue For Organizations – However – Is Not To Get Rid Of Paper For Its Own Sake – But – To Have Sufficient Motivation To Understand Their Own Work Processes – And The Ways In Which Paper Plays A Role

~ PE ~ Paper Everywhere

~ KWRSAFPDORBTTITDK-R-IITPOTNTIIIHTTCAOTT ~ Knowledge Workers Rarely Store And File Paper Documents Or Refer Back To The Information They Do Keep – Rather – It Is The Process Of Taking Notes That Is Important In Helping Them To Construct And Organize Their Thoughts

~ DOAPD-AWO-’MSIGT’ ~ Delivery Of A Paper Document – A Way Of – “Making Sure It Gets There”

~ RFP ~ Reading From Paper

~ WTOMPWGT-PWP-TMITMOD-TMPOP-O-DCTFAW ~ Wherever Two Or More People Were Gathered Together – Paper Was Present – The More Intensive The Meeting Or Discussion – The More Bits Of Paper – On – Desks, Coffee Tables, Floors, And Walls

~ TROPIMMCADIWWPTMA ~ The Role Of Paper Is Much More Complex And Deeply Interwoven With Work Practice Than Might Appear

~ TIALTBGIONLLAPAAPIOL-IOCTIUAAIOAWOLAHTMBDD ~ There Is A Lot To Be Gained If One No Longer Looks At Paper As A Problem In Organizational Life – Instead One Can Treat Its Use As An Indication Or A Way Of Learning About How Things Might Be Done Differently

~ PCABUAAFBOWAFPTAMHTF ~ Paper Can Also Be Used As A Fall-Back Or Work-Around For Problems That Are Much Harder To Fix

~ HMPWTBITOOTF? ~ How Much Paper Will There Be In The Office Of The Future?

~ PAWPHCOTY-A-CTLSWP-WESTACI-ID ~ Paper And Work Practices Have Coevolved Over The Years – And – Changing These Long-Standing Work Patterns – Within Existing Social, Technological, And Cultural Infrastructures – Is Difficult

~ MDATPAIDFTTAH ~ Many Digital Alternatives To Paper Are Inadequately Designed For The Tasks At Hand

~ PHPATMITBCFSTAH-A-TWLCTMITPMFCWTITFF ~ Paper Has Particular Affordances That Make It The Best Choice For Some Tasks At Hand – And – That Will Likely Continue To Make It The Preferred Medium For Certain Work Tasks In The Foreseeable Future

~ GROPOAASRIOL-OTCGITWOUTRUPTME ~ Getting Rid Of Paper Often Assumes A Symbolic Role In Office Life – One That Can Get In The Way Of Understanding The Real Underlying Problems That May Exist

~ TROPIOLNTBUAHCWWPATABHTDAA ~ The Role Of Paper In Office Life Needs To Be Understood As Having Coevolved With Work Practices And Thus As Being Hard To Disentangle And Alter

~ DTM-TITTAABTGPIOSM-TNTBCCRFMC-BOAGUOTE-SPATIAIP ~ Dispel The Myths – The Idea That There Are Always Benefits To Going Paperless Is One Such Myth – There Need To Be Clear-Cut Reasons For Making Changes – Based On A Good Understanding Of The Existing – Social, Physical, And Technological Infrastructures Already In Place

~ CFTSOCIHP-GPFTSO-’OWTO-IWTN’-IDTEIF ~ Change For The Sake Of Change Is Hugely Problematic – Going Paperless For The Sake Of – “Out With The Old – In With The New” – Is Destined To End In Failure

~ TNTBBRTOEANJAOANT-OERAPATWPSIAAKH-OAE-OTIAFTRTIOLATBP ~ There Needs To Be Better Recognition That Office Environments Are Not Just About Old And New Technologies – Office Environments Revolve Around People And The Ways People Share Informational Artifacts And Know-How – Offices Are Ecologies – Often There Is A Failure To Recognize The Importance Of Looking At This Broader Picture

~ COP-IHNOIEAC-TPOCTTCSANACISTAPCOFDOWR ~ Communities of Practice – Informal Human Networks Of Information Exchange And Collaboration – The Patterns Of Collaboration That These Communities Support Are Not Adequately Captured In Such Things As Process Charts Or Formal Descriptions Of Work Responsibilities

~ NTWUSTROPRTRI-TNWNRTOBWC-W-IWEOIDW ~ New Technologies Will Usually Shift The Role Of Paper Rather Than Replace It – The New Will Not Replace The Old But Will Coexist – Will – Interact With Each Other In Different Ways

~ DTF ~ Designing The Future

~ MKWMMPC ~ More Knowledge Work Means More Paper Consumed

~ MIMIDFTMOSIOAMSOI-TIODTPOP ~ More Information Means Increased Demand For The Means Of Sorting It Out And Making Sense Of It – This Is Often Done Through Printing On Paper

~ TPO-IAM-NBPFTATG-BBTKTWTTGCBAWP ~ The Paperless Office – Is A Myth – Not Because People Fail To Achieve Their Goals – But Because They Know Too Well That Their Goals Cannot Be Achieved Without Paper